To contact Ngurah Rai Airport Fast Track, message the Bali Premium Trip concierge on WhatsApp at +62 811-2859-0000 or email sales@balipremiumtrip.com. Send your flight number, travel date, passenger names and count, preferred tier and luggage details. The team checks availability for your flight and replies in writing before anything is booked.
Ngurah Rai Airport Fast Track is operated by Bali Premium Trip, an independent concierge working at Ngurah Rai International Airport (DPS) in Tuban, Bali. It is not the airport operator and not Indonesian Immigration. The two channels below are the only official contacts for this site.
How do I contact Ngurah Rai Airport Fast Track?
Pick the channel that fits your request. Both reach the same reservations desk.
| Channel | Contact | Best used for |
|---|---|---|
| +62 811-2859-0000 (wa.me/6281128590000) | Quotes, quick questions, flight changes, day-of coordination | |
| sales@balipremiumtrip.com | Group and family bookings, company billing, full itineraries | |
| Inquiry form | On this page | A structured request when you already have your flight details |
There are no other phone numbers, email addresses or social accounts taking bookings for this service. If someone contacts you from a different number claiming to represent Ngurah Rai Airport Fast Track, check with the WhatsApp line above before sending money or passport details.
What information should I include in my message?
A complete first message saves a round of back-and-forth. The concierge needs the same details whether you write on WhatsApp, by email or through the form.
| Detail | What to send | Why it matters |
|---|---|---|
| Flight number and date | Airline code, flight number, date in Bali local time | Staff are rostered to your actual arrival or departure |
| Service type | Arrival, departure, transit, or arrival plus departure | Meeting points differ for each |
| Passenger names | Names exactly as printed in passports | Used for the meeting sign and confirmation |
| Passenger count and ages | Adults, plus ages of any children or infants | Child and infant handling is quoted on request |
| Tier | Essential, VIP or VVIP | Sets what is included |
| Luggage | Number of bags and special items (strollers, surfboards, golf bags) | Porter and vehicle planning |
| Mobility needs | Wheelchair or walking assistance | The wheelchair itself is booked with your airline; the concierge adds escort and porter |
| Hotel or pickup area | Hotel name or area (for tiers with a vehicle transfer) | Car and route planning |
Is there a message template I can copy?
Yes. Paste this into WhatsApp or email and fill in the gaps:
Hello, I would like Ngurah Rai Airport Fast Track.
Service: Arrival / Departure / Transit
Flight number and date:
Passenger names (as in passports):
Adults / children (ages):
Tier: Essential / VIP / VVIP
Bags and special items:
Wheelchair or mobility needs:
Hotel or pickup area:The inquiry form on this page asks for exactly these fields, so either route gives the team what it needs.
Which tier should I ask about when I get in touch?
Prices are per person, and 2026 tier materials describe them as all-inclusive of taxes and service charges. Rates are as of 2026 and subject to change. For groups and families, multiply the per-person rate by the number of travellers.
| Tier | Price per person (as of 2026) | What is included | Typical fit |
|---|---|---|---|
| Essential | USD 105 | Fast track lane access with a personal escort, customs guidance, baggage reclaim help. No lounge or vehicle transfer by default | Solo travellers, light luggage |
| VIP | USD 500 | Everything in Essential, plus meet and greet at the airbridge, porter and baggage handling, lounge access where arranged, vehicle transfer and flight monitoring | Families, honeymooners, business travellers |
| VVIP | USD 1,500 | Full concierge for both arrival and departure, round-trip luxury car transfer, personal concierge and a complimentary Bali SIM card | Guests who want the most discreet handling |
Two costs sit outside every tier. The eVOA is applied for and paid by the traveller on the official Indonesian Immigration portal, and the Bali tourism levy for foreign visitors is paid through the official Love Bali channel. Bali Premium Trip does not collect or waive either.
How does booking work after I send a message?
- Send your details.Use WhatsApp, email or the form, with the information listed above.
- Availability check.The concierge confirms staffing for your flight date and time. Late-night and early-morning flights are common at DPS, so these are confirmed individually.
- Written quote.You receive the tier, per-person rate, total for your party and what is included.
- Confirmation.Once you accept, the team sends written confirmation with your meeting point and payment instructions.
- Before you fly.Send any schedule change to the same WhatsApp thread. On VIP and VVIP, flight monitoring adjusts the meeting time if your flight is delayed.
- On the day.Arrival guests are met at the airbridge or arrival gate. Departure guests are met at the international departures drop-off.
What should I not expect the contact team to do?
Honest limits help you plan. Fast track is a facilitation layer on top of normal airport procedures, not a way around them.
- It does not waive, replace or shorten any passport control, customs or security check.
- It does not change Indonesian entry rules or pay your eVOA fee.
- The team cannot promise a clearance time. Queues depend on flight volume and official staffing.
- Bali Premium Trip has no official endorsement from the airport or from Immigration.
- Coverage is DPS only. Island-wide transport outside the tier inclusions is a separate request.
When is the best time to get in touch?
Earlier is better, especially for busy periods at Ngurah Rai. Demand peaks at predictable points in the year.
- July to August:mid-year holidays across many markets
- Australian school holidays:spread across the year by state
- Chinese New Year:dates shift each year
- December to January:year-end holidays
For these windows, contact the concierge as soon as your flights are ticketed. Outside peak season, a few days’ notice is often workable, but availability is never guaranteed until confirmed in writing.
